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Complaints Data Analysis: 2017 H1 [pdf]
This analysis looks at the aggregate complaints data for 2017 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
Aggregate complaints data to 2017 H1 [xlsx]
Aggregate sector wide firm complaints data for 2017 H1. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2017 H1 [xlsx]
Firm level complaints data 2017 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Interim summary: A report on an independent review of Royal Bank of Scotland Group’s treatment of small and medium-sized enterprise customers referred to the Global Restructuring Group [pdf]
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Handbook Notice 48 [pdf]
This Handbook Notice describes the changes to the Handbook and other material made by the Financial Conduct Authority (FCA) Board under its legislative and other statutory powers on 12 September and 19 October 2017. It also describes changes made by -
Final Notice 2017: Canwell Caravans Ltd [pdf]
Conduct: Failing to be open and co-operative Breaches: PRIN 11 Subject: Firm Outcome: Cancellation Sector: Consumer Credit -
Final Notice 2017: Phoenix Clinic Limited [pdf]
Conduct: Failing to be open and co-operative Breaches: PRIN 11 Subject: Firm Outcome: Cancellation Sector: Consumer Credit -
Final Notice 2017: Lux Automotive Sales Ltd [pdf]
This final notice refers to breaches of PRIN 11 related to failing to be open and co-operative in the consumer credit sector. We imposed a cancellation. -
Final Notice: SOS Financial Services Limited [pdf]
This final notice refers to breaches of PRIN 11 and COND related to failing to be open and co-operative in the consumer credit sector. We imposed a refusal -
Final Notice 2017: J & N Motors Ltd [pdf]
Conduct: Failing to be open and co-operative Breaches: PRIN 11 Subject: Firm Outcome: Cancellation Sector: Consumer Credit