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FOI4914 information provided [pdf]
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FOI4932 information provided [pdf]
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Aggregate complaints data 2016 H2 [xlsx]
Aggregate sector wide firm complaints data for 2016 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2016 H2 [xlsx]
Firm level complaints data 2016 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data charts 2016 H2 [pdf]
These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2, -
Response to the Complaints Commissioner’s report FCA00283 [pdf]
We have considered the final report of the Complaints Commissioner on complaint FCA00283. -
FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisation [pdf]
We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage -
FG17/4: Summary of feedback received [pdf]
A summary of feedback we received to GC16/6: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations. -
FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations
We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage -
Regulation round-up April 2017 [pdf]
Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.