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Cancellations and refunds: helping consumers with rights and routes to refunds
We are consulting on guidance for firms to help their customers identify their quickest and easiest options to claim for any cancelled travel or events caused by coronavirus (Covid-19). -
Information on controlled functions automatically converted into Senior Manager Functions - July 2020
The FCA provides information on controlled functions automatically converted into equivalent Senior Manager Functions -
Business interruption insurance test case: Draft Transcript Day 6 Trial [pdf]
Draft transcript of day 6 of the trial in the business interruption test case. -
Information about number of reportable data breaches made to the FCA - July 2020
The FCA provides information about number of reportable data breaches made to the FCA -
Information about mortgages in Northern Ireland that are in negative equity - July 2020
The FCA provides information about mortgages in Northern Ireland that are in negative equity -
GC20/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
This guidance consultation discusses the feedback the FCA received on Guidance Consultation 19/3 and seeks views on the FCA's updated draft guidance and its cost benefit analysis. -
Financial Lives: The experiences of vulnerable consumers [pdf]
This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of -
Vulnerable transcript - Treating vulnerable customers fairly [pdf]
Video transcript for Treating vulnerable customers fairly video. -
Business interruption insurance test case: Draft Transcript Day 5 Trial [pdf]
Draft transcript of day 5 of the trial in the business interruption test case. -
Financial Lives: The experiences of vulnerable consumers – Case Studies [pdf]
The case studies presented here explore the experiences that vulnerable consumers had when dealing with retail financial services firms, based on face-to-face depth interviews, undertaken by IFF research.