We've launched a scheme[2] to compensate eligible car finance customers who may have been treated unfairly.

After launching, our scheme was legally challenged[3] and parts of it have been suspended[4]. Until the legal process ends, lenders do not need to calculate or pay compensation to people owed money under the scheme.

The best thing you can do, if you have concerns, is to search for your lender in our list below and complain to your lender.

How to use the list

To use the list, you can:

• Search for a lender using the search bar.
• Click on the 'Trading name' or 'Lender' column to order names from A to Z.
• Use the lender's complaint form in the 'How to complain' column.

If the lender hasn't provided a link to their complaint form, you can download our template complaint letter or email in the 'How to complain' column. If you use our template complaint letter or email, you will need to fill in your details before sending it.

If you're not sure who your lender is

• Check old bank statements.
• Contact the dealer where you got the car.
• Try checking your credit file as your lender may be listed on there. You can use the credit reference agency Equifax's Car Finance Checker[5] app, which includes most car finance records back to 2007. You can also check your credit file for free through Experian and TransUnion. Find out how to access your credit file for free from the Information Commissioner’s Office[6].