Explore complaints data for previous years.
Previous complaints data:
H1 means first half of the year (1 January to 30 June).
H2 means second half of the year (1 July to 31 December).
Previous firm-level complaints data
The data provided below was correct at the time of publication. Publication dates are shown below in brackets.
2025 H1 (23 October 2025)
15 May 2026 update
Following our investigation into a reporting anomaly in one firm’s complaints return, we have updated the H1 2025 data.
Complaints about motor insurance, and insurance and pure protection are lower as a result, and other figures have been revised to reflect minor updates from firms.
Firm level complaints data 202[1]5[1] H[2]1[2] (XLSX)
2024 H2 (29 April 2025)
Firm level complaints data 2024 H2[2] (XLSX)
2024 H1 (24 October 2024)
Firm level complaints data 2024 H1[3] (XLSX)
2023 H2 (25 April 2024)
Firm level complaints data 2023 H2[4] (XLSX)
2023 H1 (19 October 2023)
Firm level complaints data 2023 H1[5] (XLSX)
2022 H2 (27 April 2023)
Firm level complaints data 2022 H2[6] (XLSX)
2022 H1 (20 October 2022)
Firm level complaints data 2022 H1[7] (XLSX)
2021 H2 (28 April 2022)
Firm level complaints data 2021 H2[8] (XLSX)
2021 H1 (28 October 2021)
Firm level complaints data 2021 H1[9] (XLSX)
2020 H2 (29 April 2021)
Firm level complaints data 2020 H2[10] (XLSX)
2020 H1 (15 December 2020)
Firm level complaints data 2020 H1[11] (XLSX)
2019 H2 (16 April 2020)
Firm level complaints data 2019 H2[12] (XLSX)
2019 H1 (17 October 2019)
Firm level complaints data 2019 H1[13] (XLSX)
2018 H2 (18 April 2019)
Firm level complaints data 2018 H2[14] (XLSX)
2018 H1 (29 October 2018)
Firm level complaints data 2018 H1[15] (XLSX)
2017 H2 (5 April 2018)
Firm level complaints data 2017 H1[16] (XLSX)
2017 H1 (23 October 2017)
Firm level complaints data 2017 H1[17] (XLSX)
2016 H2 (26 April 2017)
Firm level complaints data 2016 H2[18] (XLSX)
2016 H1 (6 October 2016)
Firm level complaints data 2016 H1[19] (XLSX)
2015 H2 (30 March 2016)
Firm level complaints data 2015 H2[20] (XLSX)
Santander UK Cards Limited has not published its complaints data for 2015 H2 as its website is no longer available. We are publishing its data on our firm-specific data tables as usual.
‘Decumulation’ means the conversion of pension assets accumulated during working life into pension income to be spent during retirement.
2015 H1 (30 September 2015)
Firm-level complaints data 2015 H1[21] (XLSX)
For 2015 H1 the data now includes Sainsbury’s Bank Plc; their data was not included in the previous publication due to this firm changing its financial year from 1 January to 31 December to 1 March to 28 February. Complaints reporting is aligned to each firm’s financial year, so the current published data for this firm includes complaints numbers from 1 July 2014 to 28 February 2015, covering an eight-month period instead of the usual six months.
Santander UK Cards Limited has not published its complaints data for 2015 H1 as its website is no longer available. We are publishing its data on our firm-specific data tables as usual.
‘Decumulation’ means the conversion of pension assets accumulated during working life into pension income to be spent during retirement.
2014 H2 (30 March 2015)
Firm-level complaints data 2014 H2[22] (XLSX)
A new product group category of ‘Banking and credit cards’ replaces ‘Banking’. This change results from our regulation of consumer credit including second charge loans from 1 April 2014 following the transfer of the regulation of consumer credit from the OFT to the FCA.
For 2014 H2 the data excludes Sainsbury’s Bank Plc due to this firm changing its financial year from 1 January to 31 December to 1 March to 28 February. Complaints reporting is aligned to each firm’s financial year, so data for this firm will be included in the next publication for the first half of 2015 and will include complaints numbers between 1 July 2014 to 28 February 2015, covering an eight-month period instead of the usual six months.
For 2014 H2 we are publishing two sets of data for One Call Insurance Services Limited due to a change in their financial year. The data covers 2 January to 1 July 2014 and 1 May to 31 October 2014.
Santander UK Cards Limited has not published its complaints data for 2014 H2 as its website is no longer available. We are publishing its data on our firm-specific data tables as usual.
2014 H1 (25 September 2014)
Firm-level complaints data 2014 H1[23] (XLSX)
2013 H2 (9 April 2014)
Firm-level complaints data 2013 H2[24] (XLSX)
2013 H1 (16 October 2013)
Firm-level complaints data 2013 H1[25] (XLSX)
2012 H2 (15 April 2013)
Firm-level complaints data 2012 H2[26] (XLSX)
2012 H1 (27 September 2012)
Firm-level complaints data 2012 H1[27] (FSA on the National Archives site)
Firm-level complaints data 2012 H1[28] (XLS)
2011 H2 (28 March 2012)
Firm-level complaints data 2011 H2[29] (FSA on the National Archives site)
Firm-level complaints data 2011 H2[30] (XLS)
2011 H1 (28 September 2011)
Firm-level complaints data 2011 H1[31] (FSA on the National Archives site)
Firm-level complaints data 2011 H1[32] (XLS)
2010 H2 (30 March 2011)
Firm-level complaints data 2010 H2[33] (FSA on the National Archives site)
Firm-level complaints data 2010 H2[34] (XLS)
2010 H1 (30 September 2010)
Firm-level complaints data 2010 H1[35] (FSA on the National Archives site)
Firm-level complaints data 2010 H1[36] (XLS)
Aggregate complaints data
2025 H1
15 May 2026 update
Following our investigation into a reporting anomaly in one firm’s complaints return, we have updated the H1 2025 data.
Complaints about motor insurance, and insurance and pure protection are lower as a result, and other figures have been revised to reflect minor updates from firms.
Commentary on the aggregate complaints data 202[37]5[40] H1[41]
Tables 1 to 5: complaints data 1 January and 30 June 2025[37] (XLSX)
2024 H2
Commentary on the aggregate complaints data 2024 H2[38]
Tables 1 to 5: complaints data 1 July and 31 December 2024[39] (XLSX)
2024 H1
Commentary on the aggregate complaints data 2024 H1[40]
Tables 1 to 5: complaints data 1 January and 30 June 2024[41] (XLSX)
2023 H2
Commentary on the aggregate complaints data 2023 H2[42]
Tables 1 to 5: complaints data 1 July and 31 December 2023[43] (XLSX)
2023 H1
Commentary on the aggregate complaints data 2023 H1[44]
Tables 1 to 5: complaints data 1 January and 30 June 2023[45] (XLSX)
2022 H2
Commentary on the aggregate complaints data 2022 H2[46]
Tables 1 to 5: complaints data 1 July and 31 December 2022 (XLSX)[47]
2022 H1
Commentary on the aggregate complaints data 2022 H1[48]
Tables 1 to 5: complaints data 1 January and 30 June 2022[49] (XLSX)
2021 H2
Commentary on the aggregate complaints data 2021 H2[50]
Tables 1 to 5: complaints data 1 July and 31 December 2021[51] (XLSX)
2021 H1
Commentary on the aggregate complaints data 2021 H1[52]
Tables 1 to 5: complaints data 1 January and 30 June 2021[53] (XLSX)
2020 H2
Commentary on the aggregate complaints data 2020 H2[54]
Tables 1 to 5: complaints data 1 July and 31 December 2020[55] (XLSX)
2020 H1
Commentary on the aggregate complaints data 2020 H1[56]
Tables 1 to 5: complaints data 1 January and 30 June 2020[57] (XLSX)
2019 H2
Commentary on the aggregate complaints data 2019 H2[58]
Tables 1 to 5: complaints data 1 July to 31 December 2019[59] (XLSX)
2019 H1
Commentary on the aggregate complaints data 2019 H1[60]
Tables 1 to 5: complaints data 1 January to 30 June 2019[61] (XLSX)
2018 H2
Commentary on the aggregate complaints data 2018 H2[62]
Tables 1 to 5: complaints data 1 July to 31 December 2018[63] (XLSX)
2018 H1
Commentary on the aggregate complaints data 2018 H1[64] (PDF)
Tables 1 to 5: complaints data 1 January to 30 June 2018[65] (XLSX)
2017 H2
Commentary on the aggregate complaints data 2017 H2[66] (PDF)
Tables 1 to 5: complaints data 1 July to 31 December 2017[67] (XLSX)
2017 H1
Commentary on the aggregate complaints data 2017 H1[68] (PDF)
Tables 1 to 5: complaints data 1 January to 30 June 2017[69] (XLSX)
2016 H2
Commentary on the aggregate complaints data 2016 H2[70]
Tables 1 to 5: complaints data 1 January to 30 June 2016[71] (XLSX)
Tables 1 to 5: complaints data 1 January to 30 June 2016[72] (PDF)
2016 H1
Commentary on the aggregate complaints data 2016 H1[73]
Tables 1 to 5: complaints data 1 January to 30 June 2016[74] (XLSX)
Tables 1 to 5: complaints data 1 January to 30 June 2016[75] (PDF)
2015 H2
Commentary on the aggregate complaints data 2015 H2[76] (PDF)
Complaints data 1 July to 31 December 2015[77] (XLSX)
2015 H1
Commentary on the aggregate complaints data 2015 H1[78] (PDF)
Complaints data 1 January to 30 June 2015[79] (XLSX)
2014 H2
Commentary on the aggregate complaints data 2014 H2[80] (PDF)
Complaints data 1 July to 31 December 2014[81] (XLSX)
2014 H1
Commentary on the aggregate complaints data 2014 H1[82] (PDF)
Complaints data 1 January to 30 June 2014[83] (XLSX)
2013 H2
Commentary on the aggregate complaints data 2013 H2[84] (PDF)
Complaints data 1 July to 31 December 2013[85] (XLS)
2013 H1
Change to FCA aggregate complaints data: first half (H1) of 2013[86]
Commentary on the aggregate complaints data 2013 H1[87] (PDF)
Complaints data 1 January to 30 June 2013[88] (XLS)
2012 H2
Commentary on the aggregate complaints data 2012 H2[89] (PDF)
Complaints data 1 July to 31 December 2012[90] (XLS)
2012 H1
Commentary on FSA Complaints Data 2012 H1[91] (PDF)
Complaints data 1 January to 30 June 2012[92] (XLS)
2011 H2
Commentary on FSA Complaints Data 2011 H2[93] (PDF)
Complaints data 1 July to 31 December 2011[94](XLS)
2011 H1
Commentary on FSA Complaints Data 2011 H1[95] (PDF)
Complaints data 2011 H1[96] (XLS)
2010 H2
Commentary on FSA Complaints Data 2010 H2[97] (PDF)
Complaints data 2010 H2[98] (XLS)
2010 H1
Commentary on FSA Complaints Data 2010 H1[99] (PDF)
Complaints data 2010 H1[100] (XLS)
2009 H2
Commentary on FSA Complaints Data 2009 H2[101] (PDF)
Complaints data 2009 H2[102] (XLS)
2009 H1
Commentary on FSA Complaints Data 2009 H1[103] (PDF)
Complaints data 2009 H1[104] (XLS)
2006 to 2008
Commentary on FSA Complaints Data 2006 to 2008[105] (PDF)
Complaints data 2006 to 2008[106] (XLS)