Read our Consumer Duty publications, including policy, guidance and speeches.
Good and poor practice
| Title | Date |
|---|---|
| Outcomes monitoring[4] | July 2026 |
| Products and services[5] | July 2026 |
| Consumer understanding[6] | March 2026 |
| Complex exchange traded products[7] | January 2026 |
| Digital design in customers' online journeys[8] | July 2025 |
| Home and travel claims handling arrangements[9] | July 2025 |
| International payment pricing transparency[10] | May 2025 |
| Delivering good outcomes for customers in vulnerable circumstances[11] | March 2025 |
| Consumer support outcome[12] | March 2025 |
| Complaints and root cause analysis[13] | December 2024 |
| Board reports[14] | December 2024 |
| Price and value outcome[15] | September 2024 |
| Consumer Duty implementation[16] | February 2024 |
Key publications
Examples of the Duty in action
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