Our Online Invoicing System (OIS) allows you to see your invoices, pay fees and more. OIS is the most efficient and environmentally friendly way for us to communicate with firms. Find out how to register and sign in.
My FCA is a portal for firms to access Connect, Online Invoicing and RegData
Your firm’s scheduled invoices, regulatory returns and attestations tasks can be accessed direct.
Each task has a due date and status so you can see what needs to be completed and when.
Your reminder emails for scheduled invoice and credit tasks in Online Invoicing System have a link to sign in to My FCA.
What you can use OIS for
You can:
- Pay your annual fees
- See and print your invoices, credit notes, statements and payments
- Setup and manage a direct debit instruction
- Submit fee tariff data
- Receive email notifications when your invoice has been raised
- Request a PDF copy of your invoice
- Use other services, for example, registering additional users
How to sign in
Sign in to My FCA using your existing Online Invoicing System details for access to tasks.
When you can use My FCA to access OIS:
Monday to Friday 24 hours a day
Saturday from 12am to 6pm
Sunday from 6am to 12am
We recommend using Google Chrome to access My FCA.
How to register for OIS
Find out how to register[3] for OIS.
You will find a guide to take you through the steps involved as well as information on requesting a unique validation code.
Guides and help
You can refer to our online invoicing:
- User guide (PDF)[4] for help with using OIS
- Guide to pop-up issues (PDF)[5]
- My FCA [6]terms and conditions[6]
Once you have access to one firm, you can add additional firms using the 'Manage Firms' page. You'll need the new firm’s 12-character unique validation code to complete this process, which existing users can request from the OIS homepage. It is emailed to them immediately. Each additional user will need to self-register to access the application online.
If your firm no longer wants to use the OIS, you can switch off your access using the 'Manage Firms and Contacts' pages or email [email protected].
If you have a question about your invoice or making payment, or you need help, please email [email protected].
Email communications from us
We may send you emails from any of these addresses – please enable them so that our emails don't end up in your junk/spam folder:
Paying your invoice online
We accept payment by debit, credit, Maestro or American Express cards.
You can also set up a direct debit mandate online. We will then automatically collect your fees in full on, or shortly after, the invoice due date.
Disputing an invoice
If you submit a dispute through the system, you'll receive a notification confirming our intention to respond within 12 days (in line with our agreed service level standard).
If your dispute shows as 'pending review', this means your account handler is still yet to respond. If you need an update, please email [email protected].
By disputing an invoice as soon as you receive it, your account handler can respond ahead of the invoice due date. If you raise the dispute just before the invoice is due, you'll have to pay the invoice in full (but we can reimburse you later if the invoice is incorrect).
If a dispute can't be resolved, our credit committee will consider it to ensure we remain consistent with our fee rules. If you wish to appeal against a decision, please email us and mark it for the attention of the Manager, Revenue Operations.
You can make a formal complaint through our complaints scheme[8].
Viewing invoices paid prior to 31 March 2021
On the system, you can't view or download invoices paid before 31 March 2021. However, you can view or download a 3-year account statement from the 'Account Activity' page, which summarises all fees transactions and payments up to 31 March 2021.
