Reference Case Number: FOI8244
Freedom of Information: Right to know request:
This request relates to complaints received by the FCA under its Complaints Scheme.
Of the complaints received in 2020:
- What proportion were investigated, and the complainants provided with the FCA's response, within 28 days of receipt?
- What proportion were deferred on grounds outlined in section 3.7 of the Scheme rules?
Of the complaints for which the FCA provided its responses to complainants in 2020:
- What was the mean number of days that passed between receipt by the FCA of the complaint and by the complainant of the FCA's responses?
- How many complaints are currently awaiting FCA responses, and how many of those were received more than 28 days ago?
FCA response:
Refer to supporting documents below