In this podcast interview, Head of the FCA's newly formed Retail 4 function, Kate Tuckley, describes the work of the multidisciplinary department, which acts as a first port of call for supervisors who want to take formal action against a firm or individual.
She discusses recent cases and subsequent action brought against both firms and individuals, often operating in complicated networks, and explains that protecting consumers lies at the heart of the work, particularly during the coronavirus (Covid-19) pandemic which has seen a rise in the number of scams.