The FCA and Practitioner Panel[1] joint survey is sent annually to a sample of the firms that we regulate. It gives firms the opportunity to provide feedback to the FCA on how we regulate the industry.
The survey is carried out on our behalf by Kantar Public[2], an independent social research organisation. Kantar send the survey to a random sample of 12,000 firms.
How we will use the survey results
We will use the results of the survey to better understand the issues affecting all firms and help us adjust our approach and become a better regulator. The results are presented to the Practitioner Panel and our Board and will be published in the third quarter of 2019.
Our previous surveys
The results from last year’s survey[3] showed that both the industry’s satisfaction with its relationship with the FCA and the industry’s rating of the FCA’s effectiveness have increased.
Last year’s survey highlighted key areas for improvement on transparency, innovation and forward-looking regulation. We are committed to addressing all these areas and further details can be found in our Mission[4] and Business Plan[5]. We will use the findings of this year’s survey to inform our future work.
Further information
In line with the Market Research Society Code of Conduct, Kantar Public will treat all survey responses in the strictest confidence and no personally identifiable information will be published or shared with the FCA or Practitioner Panel.
If you have any questions, please contact Kundan Sawlani at Kantar Public on 0800 015 0302, or the FCA contact centre on 0300 500 0597.