Ten thousand firms will find it simpler to submit data on the complaints they receive under our new proposals to improve the complaints reporting process.
Our plans to consolidate 5 current returns into 1 will also improve the quality of the data we receive, helping us identify potential harm to consumers faster.
We’ll also standardise the number of times we ask regulated firms to send us their data returns so that the timing of our requests is more predictable. This will help firms to plan more effectively, as well as helping us process information more consistently, so that we can use our resources more efficiently and act quickly to prevent consumer harm.
Sarah Pritchard, the FCA’s executive director for supervision, policy, competition and international said:
'Streamlining the complaints data reporting process will ease unnecessary burdens on firms and strengthen our commitment to smarter, more effective regulation. These proposals will also help us collect better quality data on complaints received by firms which will help us spot and respond more quickly to harm as it arises.'
We welcome feedback on our proposals in the consultation paper[1] by 24 July 2025.