Ziglu Limited entered special administration on 7 July 2025. David Shambrook and Damian Webb of RSM Restructuring Advisory LLP were appointed as special administrators.
Ziglu Limited (Ziglu) is authorised by the FCA to issue electronic money (e-money) and provide payment services.
Ziglu also offers its customers cryptoasset products, including a lending product. These activities are not regulated by the FCA, although the FCA oversees compliance with anti-money laundering regulations.
On 23 May 2025, the FCA took action to protect consumers, by placing restrictions on Ziglu in relation to particular products. On 17 June, Ziglu agreed to stop carrying out both payments and cryptoasset activities while allowing customers to withdraw funds.
Read the restrictions on our Financial Services Register[2].
The FCA’s actions provided significant protections for customer money and other assets the firm held. Ziglu has since requested that all customers withdraw e-money and crypto exchange/wallet funds from their accounts.
Read the terms of the Voluntary Undertaking[2] on our Financial Services Register.
On 26 June 2025, the directors of Ziglu applied to court to place it into special administration because they concluded that the firm was insolvent.
The special administrators are responsible for managing customer claims and returning funds back to customers. Customers should receive more information from them, including details on how to make a claim, within 8 weeks of appointment.
Who to contact
Customers should contact the special administrators at RSM Restructuring LLP for further information using the following contact details:
Email: [email protected]
Telephone: 02036 031406
Webpage: www.ziglu.io[3]
Please be aware of scams: the special administrators will not call customers directly by phone.
Support for customers
Being alert to scams
All customers should remain alert to the possibility of fraud.
If you are cold called by someone claiming to be from Ziglu, RSM Restructuring Advisory, or the FCA, please end the call and contact the relevant party using the contact details below.
Special administrators:
- Email: [email protected]
- Telephone: 02036 031406
- Webpage: www.ziglu.io[4]