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FCA review finds room for improvement when dealing with customers in early arrears
The Financial Conduct Authority (FCA) has found that many firms are improving the way they deal with customers in early arrears. However, there are a number of areas where consumer credit firms still need to improve their practices. -
FCA launches market study on competition in the mortgage sector
The FCA launched a market study to consider whether competition in the mortgage sector can be improved to benefit consumers. -
FCA publishes finalised guidance for the fair-treatment of closed-book customers
The Financial Conduct Authority (FCA) has today published its finalised guidance providing firms with detailed information on the actions they should be taking in order to treat their closed-book customers fairly. The FCA wants to ensure that -
FCA publishes interim feedback following a call for input to the post-implementation review of the rules for crowdfunding
The Financial Conduct Authority (FCA) has given an update on the post-implementation review of the loan-based and investment-based crowdfunding market. Our earlier call for input raised a number of issues for discussion; the feedback statement -
About Financial Lives: a message for respondents
Financial Lives is our comprehensive survey of consumers in the UK. It collects information about the financial products people hold and their experience of dealing with financial products and firms. -
Debt management firms reminded of annual review requirements
We have sent a letter to CEOs of all debt management firms due to concerns with the way firms are carrying out annual reviews. -
Co-operation Agreement between the Financial Conduct Authority and the Hong Kong Monetary Authority
The UK’s Financial Conduct Authority (FCA) and the Hong Kong Monetary Authority (HKMA) have entered into a Co-operation Agreement (Agreement) to foster collaboration between the two regulatory authorities in promoting financial innovation. -
FCA proposes stricter rules for contract for difference products
The Financial Conduct Authority (FCA) is today proposing stricter rules for firms selling ‘contract for difference’ (CFD) products to retail customers to improve standards across the sector and ensure consumers are appropriately protected. -
A third of over 75s targeted by investment scams, as FCA urges consumers to take the time to check
A fifth (22%) of over 55s and a third (32%) of over 75s believe they have been targeted by an investment scam in the last 3 years Over half (55%) of those who have invested in financial products did so on their own, rather than making the decision -
Cash savings: Sunlight remedy third report
This is the third report into cash savings account rates under our sunlight remedy, following our first publication in December 2015 and second publication in July 2016.