Fraudsters are using the details of firms we authorise to try to convince people that they work for a genuine, authorised firm. Find out more about this 'clone firm'.
Almost all firms and individuals carrying out financial services activities in the UK have to be authorised or registered by us. This firm is not authorised or registered by us but has been targeting people in the UK, claiming to be an authorised firm.
This is what we call a 'clone firm'; and fraudsters usually use this tactic when contacting people out of the blue, so you should be especially wary if you have been cold called. They may use the name of the genuine firm, the 'firm reference number' (FRN) we have given the authorised firm or other details.
You can find out more about this scam tactic and how to protect yourself from clone firms[1].
Clone firm details
Fraudsters are using or giving out the following details as part of their tactics to scam people in the UK:
Prudential (Clone of FCA recognised products and UK registered company)
Telephone: 02037696276, 02038076185, 02037699302, 02038071988, 02038072218, 02037694709, 02037696485, 0203 807 7324, 02030965117
Email: [email protected],
Website: www.prunewenquiry.org, www.prunewenquiry.co.uk
Other Information: Please note that the above-named entity has no association whatsoever with the UK registered company Prudential plc (UK company registration number 01397169) or a number of funds that can be found on the Financial Services Register fund search. Scammers are falsely claiming the name and company number of the UK registered company in addition to using the FCA Product Reference Numbers (PRNs).
Be aware that scammers may give out other false details or mix these with some correct details of the registered firm. They may change contact details over time to new email addresses, telephone numbers or physical addresses.
FCA authorised firm details
This FCA authorised firm that fraudsters are claiming to work for has no association with the ‘clone firm’. It is authorised to offer, promote or sell services or products in the UK and its correct details are:
Funds cloned by this firm
Details of the genuine funds this clone firm has cloned.
See LF Prudential UK Growth QIS Fund record on the FS Register[2]
Name: LF Prudential UK Growth QIS Fund
Fund status: Approved
See LF Prudential Risk Managed Active 1 record on the FS Register[3]
Name: LF Prudential Risk Managed Active 1
Fund status: Approved
See LF Prudential Risk Managed Active 2 record on the FS Register[4]
Name: LF Prudential Risk Managed Active 2
Fund status: Approved
See LF Prudential Risk Managed Active 3 record on the FS Register[5]
Name: LF Prudential Risk Managed Active 3
Fund status: Approved
See LF Prudential Investment Funds (1) record on the FS Register[6]
Name: LF Prudential Investment Funds (1)
Fund status: Authorised
How to protect yourself
We strongly advise you to only deal with financial firms that are authorised by us, and check the Financial Services (FS) Register[7] to ensure they are. It has information on firms and individuals that are, or have been, regulated by us.
If a firm does not appear on the FS Register but claims it does, contact our Consumer Helpline on 0800 111 6768.
There are more steps you should take to avoid scams and unauthorised firms.
If you use an unauthorised firm, you won’t have access to the Financial Ombudsman Service[8] or Financial Services Compensation Scheme[9] (FSCS) so you’re unlikely to get your money back if things go wrong.
If you use an authorised firm, access to the Financial Ombudsman Service and FSCS protection will depend on the investment you are making and the service the firm is providing. If you would like further information about protection, the authorised firm should be able to help.
Report a clone firm
If you think you have been approached by an unauthorised or clone firm[1], or contacted about a scam, you should contact us[10]. If you were offered, bought or sold shares, you can use our reporting form.
What to do if your firm is cloned
If you think your authorised firm has been cloned or scammers are fraudulently using your name or other details, contact our Firm Helpline on 0300 500 0597.