Sun Life Assurance Company of Canada "Offshore Division" or "Escrow Division" (clone) (clone of FCA authorised firm)

Almost all firms and individuals must be authorised or registered by us to carry out or promote financial services in the UK.

This firm is not authorised by us but has been contacting people pretending to be an authorised firm. We call this a clone firm[1].

Clone firm details

Fraudsters are using the following details to scam people:

Name: Sun Life Assurance Company of Canada "Offshore Division" or "Escrow Division" (clone) (clone of FCA authorised firm)

Scammers may give out other false details, including email addresses, telephone numbers, postal addresses and Firm Reference Numbers.

They may mix these details with the genuine details of authorised firms.

They may also change their contact details over time.

FCA authorised firm details

This is the genuine, authorised firm that the fraudsters are claiming to work for. It has no connection with the clone firm.

The correct details are:

Firm Name: SLFC Investment Managers (UK) Limited

Firm Reference Number: 122753

Address: 4th Floor Basing View Basingstoke Hampshire, RG21 4DZ, UNITED KINGDOM

Telephone: +4401256849107

Email: [email protected]

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Firm Name: Phoenix Life CA Limited

Firm Reference Number: 110481

Address: 10 Brindleyplace Birmingham, B1 2JB, UNITED KINGDOM

Telephone: +442035679100

Email: [email protected]

Website: https://www.phoenixlife.co.uk/[3]

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Firm Name: SLFC Assurance (UK) Limited

Firm Reference Number: 139630

Address: Matrix House Basing View Basing View Basingstoke Hampshire, RG21 4DZ, UNITED KINGDOM

Telephone: +4408450720223

Email: [email protected]

Website: www.sloc.co.uk[4]

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What this means for you

If you deal with this firm, you won't have access to the Financial Ombudsman Service[5] if you want to complain.

You also won't be protected by the Financial Services Compensation Scheme (FSCS)[6] if things go wrong. This means it's unlikely you'd get your money back if the firm goes out of business.

If you sent money to a fraudster on or after 7 October 2024, you may be covered by protections introduced by the Payment Systems Regulator (PSR). Find out what to do if you've been tricked into making a payment[7] to a scam account.

How to protect yourself

You should only deal with financial firms that are authorised by us. If a financial firm is authorised by us, it gives you greater protection if things go wrong.

You can use the FCA Firm Checker[8] to make sure a financial firm is authorised by us and has our permission to provide the services you're looking for.

You'll also be able to find:

• information on how you're protected
• contact details for authorised firms

If you're contacted unexpectedly by a financial business, make sure you reply using the contact details on the Firm Checker.

Find out more about how to protect yourself from scams[9].

Report a clone firm

If you think you've been approached by an unauthorised or clone firm, call us on 0800 111 6768, or use our contact form[10].