Payment protection insurance complaints deadline Final Report

This report reviews the impact of the 29 August 2019 deadline for new PPI complaints and the 2-year consumer communications campaign that preceded it. It closes our project work on the PPI issue and outlines how we will continue to ensure that firms complete their handling of the remaining PPI complaints fairly.

Show PPI complaints deadline Final Report (PDF)[3]

In this report, we cover:

  • the results of our communications campaign and supervisory work
  • consumer actions and outcomes
  • how we are supervising firms after the deadline

We also issued a press release[4] on 24 April 2020 which provides a high-level summary of the report.  

Next steps

Following this report, we will continue to publish monthly figures for PPI redress[5] paid until all complaints have been dealt with.

: Link changed Broken link updated in timeline
First published: Last updated: 03/05/2024 See all updates

More about PPI

What is PPI?[6]
After you complain about PPI[7]
Monthly PPI refunds and compensation
Progress Report[8]

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