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Aggregate complaints data: 2019 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. -
The retail intermediary market 2018 underlying data [xlsx]
Underlying data for Retail Mediation Activities Return (RMAR) 2018. -
The retail intermediary market 2018
This page provides the FCA's analysis of the intermediary sector in 2018 based on data drawn from the Retail Mediation Activities Return (RMAR). -
Technical information on RMAR source data
The Retail Mediation Activities Return (RMAR) is the core regulatory return submitted by firms who provide intermediary services arranging and/or advising on mortgages, non-investment insurance or investment products. Monitoring and analysing the -
Firm level complaints data 2018 H2 [xlsx]
Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data to 2018 H2 [xlsx]
Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data: 2018 H2
This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group. -
Pilot general insurance value measures data – year ended 31 August 2018 [xlsx]
The FCA has published general insurance value measures data for 30 insurers (including both UK and EEA firms) for the year ending 31 August 2018. This is the aggregated data. -
Pilot general insurance value measures data - comparison 2017/18 [xlsx]
The FCA publishes comparison data for its General Insurance value measures pilot for the years 2017 and 2018. -
FCA Information Request – General insurance value measures pilot - third information request [pdf]
For more detail on the definitions and the information request and guidance the FCA gave to firms providing the data for the third dataset.