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Aggregate complaints data charts 2013 H1 [pdf]
These charts look at total opened complaints over time, number of opened complaints by type of product and percentage change in volume of opened complaints for the ten most complained about products between second half of 2012 and the first half of -
Commentary on the aggregate complaints data 2013 H1 [pdf]
Commentary on the aggregate sector wide firm complaints data for 2013 H1. Including opened, closed, upheld, speed of closure and redress -
Payment Protection Insurance (PPI) monthly payouts graph [pdf]
The graphs show a significant increase in redress paid by the firms following the High Court judgment, in April 2011, in favour of our PPI measures. Since the judgment, all firms should have been dealing with complaint backlogs built up during the -
Aggregate Complaints Data 2013 H1 [xls]
Aggregate sector wide firm complaints data for 2013 H1. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2013 H1 [xlsx]
Firm level complaints data 2013 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure. -
Product sales data (PSD) Pure protection contracts trends - volumes - Aggregated statistics: 2005 to 2013 - printable version [xls]
Transactional level data for pure protection contracts mortgages for 2005 to 2013 - printable version. -
Product sales data (PSD) Pure protection contracts trends - volumes - Aggregated statistics: 2005 to 2013 - extended version [xls]
Transactional level data for pure protection contracts mortgages for 2005 to 2013 - extended version. -
Societies prosecuted under the Industrial and Provident Societies Act and the Friendly Societies Act - 2013 [pdf]
Societies that have been prosecuted for not submitting their annual returns and accounts in 2013. -
Commentary on the aggregate complaints data 2012 H2 [pdf]
Commentary on the aggregate sector wide firm complaints data for 2012 H2. Including opened, closed, upheld, speed of closure and redress. -
FSA Q1 12/13 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis.