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Firm-level complaints data sortable table: 2025 H2
The data relates includes data from firms that report 500 or more complaints within this 6-month reporting period, or 1,000 or more for an annual reporting period. -
Understanding the advice market: financial advice firms survey 2025
This report presents findings from the FCA’s 2025 survey of financial advice firms. -
CP26/10: Simplifying the Pensions and Investment Advice Rules [pdf]
We plan to consult on simplifying and consolidating our investment advice rules and guidance to reduce unnecessary complexity and to clarify our regulatory expectations under the Consumer Duty. -
Aggregate complaints data to 2025 H1 [xlsx]
Aggregate sector wide firm complaints data for 2025 H1. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2025 H1 [xlsx]
Firm level complaints data 2025 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2025 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2025, between between 1 January to 30 June 2025. This includes the latest trends and analysis by product group. -
Aggregate complaints data to 2024 H2 [xlsx]
Aggregate sector wide firm complaints data for 2024 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2024 H2 [xlsx]
Firm level complaints data 2024 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2024 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2024, between between 1 July to 31 December 2024. This includes the latest trends and analysis by product group. -
Aggregate complaints data to 2024 H1 [xlsx]
Aggregate sector wide firm complaints data for 2024 H1. Including opened, closed, upheld, speed of closure and redress.