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Complaints data
The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products. -
Aggregate complaints data to 2025 H2 [xlsx]
Aggregate sector wide firm complaints data for 2025 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm specific complaints data
The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel. -
Redress paid
This page provides a breakdown of redress paid for complaints upheld and not upheld by product group. -
Closed complaints
This page provides a breakdown of complaints closed by product group and firm type. -
Opened complaints
This page provides a breakdown of complaints opened, by product, product group and firm type. -
Complaints upheld
This page provides a breakdown of complaints upheld by product group and firm type. -
Firm level complaints data 2025 H2 [xlsx]
Firm level complaints data 2025 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2025 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H1) of 2025, between between 1 July to 31 December 2025. This includes the latest trends and analysis by product group. -
Firm-level complaints data sortable table: 2025 H2
The data relates includes data from firms that report 500 or more complaints within this 6-month reporting period, or 1,000 or more for an annual reporting period.