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Access to cash: Table 3: Percentages of the UK population that have access to a source of cash within a given distance as of H2 2025 (Groups 1 to 15) [xlsx]
Table 3: Percentages of the UK population that have access to a source of cash within a given distance as of H2 2025 -
Graph: Percentages of branches open at a given time by branch type - Access to cash data 2025 H2 [pdf]
Graph: Percentages of branches open at a given time by branch type - Access to cash data 2025 Q2 -
Underlying data for Figure 1 Access to cash coverage in the UK 2025 H2 [xlsx]
Underlying data for the maps - coverage areas underlying the population estimates in Table 3. -
Access to cash coverage in the UK 2025 H2
The FCA provides an overview of geographical cash access coverage in the UK at the end of the second half-year (June to December) of 2025. -
Complaints data
The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products. -
Firm specific complaints data
The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel. -
Aggregate complaints data to 2025 H2 [xlsx]
Aggregate sector wide firm complaints data for 2025 H2. Including opened, closed, upheld, speed of closure and redress. -
Redress paid
This page provides a breakdown of redress paid for complaints upheld and not upheld by product group. -
Closed complaints
This page provides a breakdown of complaints closed by product group and firm type. -
Opened complaints
This page provides a breakdown of complaints opened, by product, product group and firm type.