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Complaints upheld
This page provides a breakdown of complaints upheld by product group and firm type. -
Firm level complaints data 2025 H2 [xlsx]
Firm level complaints data 2025 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2025 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H1) of 2025, between between 1 July to 31 December 2025. This includes the latest trends and analysis by product group. -
Firm-level complaints data sortable table: 2025 H2
The data relates includes data from firms that report 500 or more complaints within this 6-month reporting period, or 1,000 or more for an annual reporting period. -
Aggregate complaints data to 2025 H1 [xlsx]
Aggregate sector wide firm complaints data for 2025 H1. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2025 H1 [xlsx]
Firm level complaints data 2025 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2025 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2025, between between 1 January to 30 June 2025. This includes the latest trends and analysis by product group. -
Graph: Percentages of branches open at a given time by branch type - Access to cash data 2024 Q2 [pdf]
Graph: Percentages of branches open at a given time by branch type - Access to cash data 2024 Q2 -
Access to cash: Table 3: Percentages of the UK population that have access to a source of cash within a given distance as of Q2 2024 (Groups 1 to 15) [xlsx]
Table 3: Percentages of the UK population that have access to a source of cash within a given distance as of Q2 2024 -
Underlying data for Figure 1 Access to cash coverage in the UK 2024 Q2 [xlsx]
Underlying data for the maps - coverage areas underlying the population estimates in Table 3.