Publications

Showing 141 to 150 of 280 search results.

141. Statistics on data breaches reported by retail banks and payments - August 2020

     FOI releases

     Published: 13/08/2020

     Last modified: 25/10/2022

     FCA provides statistics on data breaches reported by retail banks and payments to the us.

142. Aggregate complaints data to 2019 H2 [xlsx]

     Data

     Published: 16/04/2020

     Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress.

143. Firm level complaints data 2019 H2 [xlsx]

     Data

     Published: 16/04/2020

     Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

144. Aggregate complaints data: 2019 H2

     Data

     Published: 16/04/2020

     Last modified: 14/01/2026

     This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

145. Banking providers’ fraud controls [xlsx]

     Data

     Published: 09/03/2020

     Last modified: 03/12/2020

     This spreadsheet contains information about banks’ fraud controls. It is intended to enable consumers and consumer groups to compare how banks protect their customers against fraud, and to help consumers to make better informed choices about their

146. Comparison of banking providers’ fraud controls

     Data

     Published: 09/03/2020

     Last modified: 03/12/2025

     This page contains information about banks’ fraud controls. It is intended to enable consumers and consumer groups to compare how banks protect their customers against fraud, and to help consumers to make better informed choices about their

147. Changes to overdraft charges

     Data

     Published: 22/01/2020

     Last modified: 12/10/2020

     From April 2020, new overdraft rules begin meaning many banking customers will be better off. See whether you are likely to be charged more or less by your bank or building society.

148. FCA performance scorecard - comparison metrics for personal current accounts 2020

     Data

     Published: 09/01/2020

     Last modified: 15/01/2021

     This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

149. Firm level complaints data 2019 H1 [xlsx]

     Data

     Published: 30/12/2019

     Last modified: 30/12/2019

     Firm level complaints data 2019 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

150. Aggregate complaints data to 2019 H1 [xlsx]

     Data

     Published: 17/10/2019

     Aggregate sector wide firm complaints data for 2019 H1. Including opened, closed, upheld, speed of closure and redress.