Publications

Showing 151 to 160 of 280 search results.

151. Aggregate complaints data: 2019 H1

     Data

     Published: 17/10/2019

     Last modified: 14/01/2026

     This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

152. Interpreting the data

     Data

     Published: 15/08/2019

     Last modified: 16/12/2025

     Find out how the data the FCA requires from providers of personal and business current accounts is measured.

153. Current account services providers' links

     Data

     Published: 14/08/2019

     Last modified: 02/06/2026

     The FCA provides Tables of providers’ website links and API locations for information about current account services for each brand.

154. Firm level complaints data 2018 H2 [xlsx]

     Data

     Published: 24/04/2019

     Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

155. Aggregate complaints data to 2018 H2 [xlsx]

     Data

     Published: 18/04/2019

     Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress.

156. Aggregate complaints data: 2018 H2

     Data

     Published: 18/04/2019

     Last modified: 14/01/2026

     This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

157. Complaints Data Analysis: 2018 H1 [pdf]

     Data

     Published: 29/10/2018

     This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.

158. Aggregate complaints data to 2018 H1 [xlsx]

     Data

     Published: 29/10/2018

     Aggregate sector wide firm complaints data for 2018 H1. Including opened, closed, upheld, speed of closure and redress.

159. Firm level complaints data 2018 H1 [xlsx]

     Data

     Published: 29/10/2018

     Firm level complaints data 2018 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

160. Aggregate complaints data to 2017 H2 [xlsx]

     Data

     Published: 19/04/2018

     Aggregate sector wide firm complaints data for 2017 H2. Including opened, closed, upheld, speed of closure and redress.