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The retail intermediary market 2025 underlying data [xlsx]
Underlying data for the FCA's Retail Mediation Activities Return (RMAR) 2025. -
The retail intermediary market data 2025
This page provides the FCA's analysis of the intermediary sector in 2025 based on data drawn from the Retail Mediation Activities Return (RMAR). -
Retail intermediary market interactive analysis 2025
This page provides the FCA's interactive dashboard of the intermediary sector, based on the 2025 data drawn from the Retail Mediation Activities Return (RMAR). -
Complaints data
The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products. -
Firm specific complaints data
The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel. -
Aggregate complaints data to 2025 H2 [xlsx]
Aggregate sector wide firm complaints data for 2025 H2. Including opened, closed, upheld, speed of closure and redress. -
Redress paid
This page provides a breakdown of redress paid for complaints upheld and not upheld by product group. -
Closed complaints
This page provides a breakdown of complaints closed by product group and firm type. -
Opened complaints
This page provides a breakdown of complaints opened, by product, product group and firm type. -
Complaints upheld
This page provides a breakdown of complaints upheld by product group and firm type.