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Firm level complaints data 2025 H2 [xlsx]
Firm level complaints data 2025 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2025 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H1) of 2025, between between 1 July to 31 December 2025. This includes the latest trends and analysis by product group. -
Firm-level complaints data sortable table: 2025 H2
The data relates includes data from firms that report 500 or more complaints within this 6-month reporting period, or 1,000 or more for an annual reporting period. -
The retail intermediary market 2024 underlying data [xlsx]
Underlying data for the FCA's Retail Mediation Activities Return (RMAR) 2024. -
The retail intermediary market data 2024
This page provides the FCA's analysis of the intermediary sector in 2024 based on data drawn from the Retail Mediation Activities Return (RMAR). -
Retail intermediary market interactive analysis 2024
This page provides the FCA's interactive dashboard of the intermediary sector, based on the 2024 data drawn from the Retail Mediation Activities Return (RMAR). -
Aggregate complaints data to 2025 H1 [xlsx]
Aggregate sector wide firm complaints data for 2025 H1. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2025 H1 [xlsx]
Firm level complaints data 2025 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2025 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2025, between between 1 January to 30 June 2025. This includes the latest trends and analysis by product group. -
Product sales data - 2024
The FCA collects data from the firms it regulates on what products they are selling. Firms operating in the mortgages, retail investments or protection sectors submit product transaction data to the FCA quarterly.