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FCA Q1 17/18 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis. -
Data Bulletin: May 2017 - Retail intermediary sector
This issue focuses on the retail intermediary sector and provides a useful insight into the activities of these firms. -
FCA Q4 16/17 Number of skilled persons report commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis. -
Aggregate complaints data 2016 H2 [xlsx]
Aggregate sector wide firm complaints data for 2016 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2016 H2 [xlsx]
Firm level complaints data 2016 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data charts 2016 H2 [pdf]
These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2, -
FCA Data Bulletin: Issue 8 - February 2017 [pdf]
This edition of the FCA's Data Bulletin looks at insights from the FCA Consumer Contact Centre and the latest trends in the retirement income market. -
Data Bulletin: February 2017 - Consumer contact centre
This edition focuses on insights from the FCA's consumer contact centre, as well as the latest trends in the retirement income market. -
FCA Data Bulletin issue 8 - underlying data [xlsx]
Underlying data for insights from the FCA Consumer Contact Centre and latest trends in the retirement income market. -
FCA Q3 16/17 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis.