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FCA Data Bulletin issue 4 - underlying data [xlsx]
Underlying data - talking to the FCA, financial promotions, how we use attestations, skilled persons reports, and consumer credit authorisations. -
Aggregate Complaints Data 2015 H1 [xlsx]
Aggregate sector wide firm complaints data for 2015 H1. Including opened, closed, upheld, speed of closure and redress. -
Commentary on the aggregate complaints data 2014 H2 [pdf]
Commentary on the aggregate sector wide firm complaints data for 2014 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2015 H1 [xlsx]
Firm level complaints data 2015 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
FCA Q1 2015/16 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis. -
FCA Data Bulletin: Issue 3 - May 2015 [pdf]
The FCA looks at how consumers use the FCA Contact Centre and what they ask about. Also where consumers are contacting them from in the UK. The Bulletin also covers complaints about firms, approved persons, skilled persons reports, other data. -
FCA Data Bulletin - May 2015 - underlying data [xlsx]
Underlying data for the FCA Contact Centre, complaints about firms, approved persons, attestations, skilled persons reports, and financial promotions. -
FCA Q4 14/15 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis. -
Aggregate complaints data charts 2014 H2 [pdf]
Aggregate complaints charts: 2014 (H2). Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data 2014 H2 [xlsx]
Aggregate sector wide firm complaints data for 2014 H2. Including opened, closed, upheld, speed of closure and redress.