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The retail intermediary market 2018
This page provides the FCA's analysis of the intermediary sector in 2018 based on data drawn from the Retail Mediation Activities Return (RMAR). -
Technical information on RMAR source data
The Retail Mediation Activities Return (RMAR) is the core regulatory return submitted by firms who provide intermediary services arranging and/or advising on mortgages, non-investment insurance or investment products. Monitoring and analysing the -
Firm level complaints data 2018 H2 [xlsx]
Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data to 2018 H2 [xlsx]
Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data: 2018 H2
This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group. -
Commentary on Mortgage lending statistics - March 2019
Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. This commentary covers the MLAR statistics for 2018 Q4. -
Underlying data - Consumer credit - high-cost short-term credit (HCSTC) market - January 2019 [xlsx]
This data is on the high-cost short-term credit market based on regulatory reporting data submitted to us by consumer credit firms. -
Consumer credit — high-cost short-term credit lending data
This page highlights insightful findings about the high-cost short-term credit market, drawing on both the new regulatory return data submitted to the FCA by consumer credit firms and the FCA's Financial Lives Survey 2017. -
MLAR statistics December 2018: Commentary [pdf]
Mortgage lenders and administrators submit a Mortgage Lending and Administration Return (MLAR) each quarter to the FCA and Bank of England, providing data on their mortgage lending activities. This commentary covers the MLAR statistics for 2018 Q3. -
Complaints Data Analysis: 2018 H1 [pdf]
This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.