Publications

Showing 41 to 44 of 44 search results.

41. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice

    Published: 03/07/2023

    Last modified: 03/12/2025

    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.

42. Consumer Duty: Findings from our review of fair value frameworks

    Good and poor practice

    Published: 10/05/2023

    Last modified: 03/12/2025

    Read the findings of our review into firms’ approaches to fair value assessments under the Consumer Duty.

43. Overdraft repeat use: good practice and areas of concern

    Good and poor practice

    Published: 19/04/2023

    Last modified: 19/04/2023

    We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings.

44. What firms should focus on

    Good and poor practice

    Published: 05/08/2015

    Last modified: 14/06/2023

    The FCA's key messages for firms on unfair contract terms and examples of good and poor practice.