Publications
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Showing 151 to 160 of 184 search results.
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RPI paper on international approaches [pdf]
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London Economics report on competition and collaboration in UK payment systems [pdf]
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Understanding victims of financial crime - A qualitative study with people affected by investment fraud [pdf]
This qualitative study involved in-depth, face-to-face interviews with 31 victims of investment fraud, including boiler room share fraud, land banking, and frauds involving the sale of carbon credits, diamonds, wine, rare metals, gold and foreign -
Cost benefit analysis of policy proposals for second charge lending [pdf]
CP14/20 -
Price comparison website: Consumer market research [pdf]
A programme of qualitative consumer research with consumers around the moment they arrange their insurance through price comparison websites was required to inform this review, and this document summarises the key findings arising from that -
The motivations, needs and drivers of non-advised investors: A qualitative research report [pdf]
This qualitative study into the needs and drivers of non-advised consumers within the retail investment market is one of many inputs informing the FCA’s post implementation review to assess the impact of the Retail Distribution Review (RDR). -
FCA Consumer Credit Research: Payday Loans, Logbook Loans and Debt Management Services - ESRO 2014 [pdf]
This report sets out the consumer experience of payday loans and logbook loans, as well as the experience of debt management services, both fee-charging and non-fee-charging. This research was one strand of several contributing to the Financial -
Perceptions of insurers’ management of claims: findings from a survey of members of the Chartered Insurance Institute (CII) [pdf]
This report summarises the results from two short online surveys, one relating to travel insurance claims and the other to household insurance claims, completed by members of the Chartered Insurance Institute (CII). -
Experience of insurance claimants consumer research report [pdf]
Harris Interactive was commissioned to undertake a programme of consumer research to inform the Financial Conduct Authority’s (FCA) thematic review of insurers’ management of claims. This research aimed to understand the expectations of -
Consumer Credit: Deep dives into Credit cards and Unauthorised overdrafts (Jigsaw Research) [pdf]