Publications
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Occasional Paper 62: Matter of fact-sheets: improving consumer comprehension of financial sustainability disclosures
Clear communication via investor factsheets helps people understand investments based on their sustainability characteristics and may help them choose investments that better meet their needs. -
Matter of fact-sheets: improving consumer comprehension of financial sustainability disclosures
To help consumers better understand sustainability disclosures for investment products, we carried out a programme of behavioural research. -
Research Note: AI in UK financial services
This joint report with the Bank of England presents findings from the 2024 survey on AI in UK financial services. -
Occasional Paper 61: Robo-Advice for Borrower Repayment Decisions [pdf]
This paper explains the results from a robo-advice experiment involving real borrowers faced with a range of repayment options. -
Occasional Paper No. 61: Robo-Advice for Borrower Repayment Decisions
This paper explains the results from a robo-advice experiment that asked consumers to make hypothetical borrower repayment decisions. -
Can robo-advice improve borrower repayment decisions?
Analysis showing that a simple automated ‘robo-advice’ tool significantly improved borrower repayment decisions in a randomised controlled trial. -
Switching in the mortgage market update - August 2022 [pdf]
Switching in the mortgage market update - August 2022. -
Interest rates and risk-based credit limits in the UK credit card market
We studied variation in interest rates and credit limits to investigate how UK lenders base choices on customers' risk. -
Research Note: Do consumers understand the risks associated with different ways of saving? [pdf]
For consumers to be able to make good saving decisions, it is important that they understand the risks and potential returns associated with different ways of saving. -
Research Note: Do consumers understand the risks associated with different ways of saving?
We use the FCA’s Financial Lives survey to explore the extent to which consumers understand the risks and potential returns associated with different ways of saving.