Publications
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Showing 291 to 300 of 321 search results.
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Current Account Switch Service - Quantitative consumer research [pdf]
Current Account Switch Service – effectiveness and potential enhancements. -
Making current account switching easier [pdf]
The effectiveness of the Current Account Switch Service (CASS) and evidence on account number portability. -
Occasional Paper No. 10: Message received? The impact of annual summaries, text alerts and mobile apps on consumer banking behaviour [pdf]
In the context of a potential Competition and Markets Authority investigation into personal current accounts, the FCA wanted to understand the impact of previous initiatives that were intended to help consumers manage their current account. -
Occasional Paper No. 10: Infographic [pdf]
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Occasional Paper No. 10: Message received? The impact of annual summaries, text alerts and mobile apps on consumer banking behaviour
Occasional Paper No. 10: Message received? The impact of annual summaries, text alerts and mobile apps on consumer banking behaviour. Occasional papers FCA research First published:. 11/03/2015. Last updated: 03/06/2026In the context of a potential -
Occasional Paper No. 9: Two plus two makes five? Survey evidence that investors overvalue structured deposits [pdf]
In this paper we describe the results of a survey which investigated how well consumers understand and value structured deposits, a class of complex products. -
Occasional Paper No. 9: Technical Appendix [pdf]
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Occasional Paper No. 9: Two plus two makes five? Survey evidence that investors overvalue structured deposits
Occasional Paper No. 9: Two plus two makes five? Survey evidence that investors overvalue structured deposits. Occasional papers FCA research First published:. 05/03/2015. Last updated: 03/06/2026Consumers may struggle to evaluate complex financial -
Occasional Paper No. 8: Infographic [pdf]
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Occasional Paper No. 8: Consumer Vulnerability [pdf]
This paper aims to broaden understanding and stimulate interest and debate around vulnerability and to provide practical help and resources to firms in developing and implementing a vulnerability strategy.