Publications
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Occasional Paper 65: Is timing of the essence? Testing when to engage UK pension customers
FCA research found that it’s difficult to drive pension engagement through emails. Firms should try innovative approaches to encourage customer engagement. -
Research Note: An empirical analysis of characteristics associated with cash reliance in the UK [pdf]
Our research finds that being digitally excluded and having a low-income have the largest effect on how likely someone is to rely on cash. -
Research Note: An empirical analysis of characteristics associated with cash reliance in the UK
FCA research shows that being digitally excluded and having a low-income have the largest effect on how likely someone is to rely on cash. -
Research Note: Digital engagement practices: a trading apps experiment [pdf]
In an online experiment with over 9,000 consumers, we found that digital engagement practices used by trading apps, such as push notifications and prize draws, can increase trading frequency and risk taking. -
Research Note: Digital engagement practices: a trading apps experiment
We investigated the effect of digital engagement practices, including gamification, on consumer trading behaviour. -
Occasional Paper 64: OTC market frictions in stressed markets [pdf]
Our research shows a substantial link between over-the-counter (OTC) market frictions and the decrease in gilt market liquidity during -
Occasional Paper 64: OTC market frictions in stressed markets
Our research explores the impact of over-the-counter (OTC) market frictions on liquidity in the UK gilt market. -
Research Note: Review of Maximal Extractable Value & Blockchain Oracles [pdf]
This note presents emerging technology research, jointly carried out by the Emerging Technology Research Hub and Wholesale Cryptoasset Policy at the FCA to explore unique behaviours and mechanisms that are present in blockchain ecosystems. -
Research Note: Review of Maximal Extractable Value and Blockchain Oracles
This paper is designed to support market participants and regulators to better understand the emerging technology landscape and build the foundation of knowledge needed to assess the potential risks and opportunities created by new technology. -
Testing what gets consumers engaged with their pension – and why
This article summarises research undertaken by Mike Gilmore (during his time working for the FCA), Deanna Karapetyan, Gráinne Murphy, Cherryl Ng and Jackie Spang.