Publications
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Showing 151 to 159 of 159 search results.
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Financial Lives 2020 survey: the impact of coronavirus
The Executive Summary for the FCA’s Financial Lives 2020 survey and October 2020 Covid-19 panel survey. -
Financial Lives: The experiences of vulnerable consumers [pdf]
This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of -
Financial Lives: The experiences of vulnerable consumers – Case Studies [pdf]
The case studies presented here explore the experiences that vulnerable consumers had when dealing with retail financial services firms, based on face-to-face depth interviews, undertaken by IFF research. -
Financial Lives reports: addenda et corrigenda [pdf]
This addenda et corrigenda covers 2 Financial Lives publications: Understanding the financial Lives of UK adults (October 2017) and The Financial Lives of consumers across the UK (June 2018). -
The financial lives of consumers across the UK - Key findings from the FCA’s Financial Lives Survey 2017 [pdf]
This FCA report analyses the results from the Financial Lives Survey 2017 geographically. -
Financial Lives survey
Financial Lives is the FCA's flagship nationally representative survey of UK consumers. It provides information about consumers’ attitudes towards managing their money, the financial products they have and their experiences of engaging with -
Financial Lives Survey 2017: Full Report [pdf]
Understanding the financial lives of UK adults. Findings from the FCA’s Financial Lives Survey 2017. -
Financial Lives Survey 2017: Questionnaire [pdf]
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Financial Lives Survey 2017: Technical Report [pdf]