Publications
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Understanding approaches to D&I in financial services
The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their -
General insurance pricing attestation multi-firm review
Assessing how firms satisfied themselves that they do not systematically discriminate against motor and home insurance customers based on the number of years they have held their policy, including any renewal (tenure). -
Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
Assessing liquidity for orderly wind-down: good and poor practices from general insurance brokers
We set out findings of our multi-firm review of general insurance brokers, where we have identified areas for improvement which firms can learn from. -
Review of TCFD-aligned disclosures by premium listed commercial companies
Following the introduction of a climate-related disclosure rule as a first step to improving the quality and quantity of disclosures across the corporate sector, we outline our preliminary observations and reiterate our expectations. -
SME collections and recoveries review
Findings from our multi-firm review assessing how retail banks treat their SME customers in collections and recoveries. -
Financial crime controls at challenger banks
Ensuring the firms we regulate are effective in preventing financial crime, such as money laundering and sanctions evasion, remains a key priority. This includes testing the financial crime controls of new business models as they enter the UK -
Strategic Review of Retail Banking Business Models: Final Report 2022 [pdf]
Banks are transforming their businesses to meet the challenges of increasing digitalisation and technological change, ring-fencing, changing consumer expectations, and the need to reduce costs. -
Strategic Review of Retail Banking Business Models: Annexes to the Final Report 2022 [pdf]
All banks have come under pressure from the low interest rate environment, increased competition, changing consumer expectations and regulatory costs arising due to Covid, and most have experienced lower returns over the last three years (2018-2020) -
General insurance product value and coronavirus (Covid-19) Guidance – update
We set out the findings from our multi-firm review assessing how firms have responded to our general insurance (GI) distribution chain Guidance (further to the product governance rules implemented by the IDD) and coronavirus (Covid-19) value Guidance