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Aggregate complaints data charts 2016 H2 [pdf]
These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2, -
Response to the Complaints Commissioner’s report FCA00283 [pdf]
We have considered the final report of the Complaints Commissioner on complaint FCA00283. -
FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisation [pdf]
We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage -
FG17/4: Summary of feedback received [pdf]
A summary of feedback we received to GC16/6: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations. -
FG17/4: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations
We are publishing finalised guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage -
Regulation round-up April 2017 [pdf]
Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector. -
FCA Employee Handbook [pdf]
Policies and procedures individuals need to know while working at the FCA. -
CP17/12: FCA Regulated fees and levies: rates proposals 2017/18 [pdf]
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Sector Views 2017: references [pdf]
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Sector Views 2017
We need a view of how the financial system works as a whole, as well as within its individual sectors and markets. To develop this view, we divide the system into sectors and monitor them continuously.