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CP26/15: Reviewing the financial promotions rules for consumer credit
We are consulting on our proposed changes to simplify our financial promotion rules in CONC 3 and open a discussion on exploring ways to improve how cost of credit information is presented to consumers. -
Research Note: Navigating the Disclosure Trade-off: Balancing Flexibility and Standardisation in Cost-of-Credit Information – Annex [pdf]
This FCA Research Note Annex explores the potential trade-off between the standardisation provided by a rules-based regulatory approach and the effects on consumer understanding of the more flexible, outcomes-focused Consumer Duty. -
Research Note: Navigating the disclosure trade-off: Balancing flexibility and standardisation in cost-of-credit information
This FCA Research Note explores the potential trade-off between the standardisation provided by a rules-based regulatory approach and the effects on consumer understanding of the more flexible, outcomes-focused Consumer Duty. -
Complaints data
The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products. -
Firm specific complaints data
The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel. -
Notice of Decision 2026: NORDE MOTORS LTD [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
Redress paid
This page provides a breakdown of redress paid for complaints upheld and not upheld by product group. -
Closed complaints
This page provides a breakdown of complaints closed by product group and firm type. -
Opened complaints
This page provides a breakdown of complaints opened, by product, product group and firm type. -
Aggregate complaints data to 2025 H2 [xlsx]
Aggregate sector wide firm complaints data for 2025 H2. Including opened, closed, upheld, speed of closure and redress.