Publications
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Consumer Voice Limited statement of grounds [pdf]
Motor finance compensation scheme legal challenge: Consumer Voice Limited statement of grounds. -
Mercedes-Benz Financial Services UK Limited statement of grounds [pdf]
Motor finance compensation scheme legal challenge: Mercedes-Benz Financial Services UK Limited statement of grounds. -
Notice of Decision 2026: SOUTH DOWNS BIKES LIMITED [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
Upper Tribunal’s directions order [pdf]
Motor finance compensation scheme legal challenge: Upper Tribunal’s directions order. -
Upper Tribunal’s suspension order [pdf]
Motor finance compensation scheme legal challenge: Upper Tribunal’s suspension order. -
Motor finance legal challenge: FCA grounds of response [pdf]
Motor finance compensation scheme legal challenge: FCA grounds of response. -
Basic Bank Accounts: The problems we found and how industry is committing to change
Our findings from mystery shopping with Basic Bank Account providers, and what they’ve committed to do to help consumers more. -
The Mills Review: AI and the future of retail financial services [pdf]
A review led by executive director Sheldon Mills into how AI could transform retail financial services by 2030 and beyond. -
Mills Review Yonder Consulting Survey Results [pdf]
External research commissioned to inform the Mills Review on how retail consumers understand, experience and engage with AI-enabled financial products and services. -
Notice of Decision 2026: Passion Cars Ltd [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation.