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FOI4861 response [pdf]
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FOI4932 information provided [pdf]
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FOI4982 information provided [pdf]
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FOI4945 information provided [pdf]
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FOI4896 information provided [pdf]
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FOI4896 information provided [pdf]
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FOI4914 information provided [pdf]
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FOI4932 information provided [pdf]
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Aggregate complaints data 2016 H2 [xlsx]
Aggregate sector wide firm complaints data for 2016 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2016 H2 [xlsx]
Firm level complaints data 2016 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.