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Aggregate complaints data 2015 H2 [pdf]
Commentary on the aggregate sector wide firm complaints data for 2015 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2016 H1 [xlsx]
Firm level complaints data 2016 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data charts 2016 H1 [pdf]
These charts look at total number of complaints opened and total number excluding Payment Protection Insurance (PPI), complaints broken down by product type and the top five most complained about products or services in 2016 H1, percentage of total -
CP16/30: Transaction cost disclosure in workplace pensions [pdf]
This is an open consultation on transaction cost disclosure in workplace pensions. We are consulting on our proposals (CP16/30), and the changes required to our Handbook rules. -
Aggregate complaints data 2016 H1 [xlsx]
Aggregate sector wide firm complaints data for 2016 H1. Including opened, closed, upheld, speed of closure and redress. -
Final Notice: Aviva Pension Trustees UK Limited, Aviva Wrap UK Limited [pdf]
This final notice refers to breaches of PRIN 3, PRIN 10, CASS Rules, SUP and SYSC related to client money/assets and culture/governance in the life insurance sector. We imposed a fine. -
PS17/20: Transaction cost disclosure in workplace pensions
This Policy Statement (PS) sets out rules and guidance to improve the disclosure of transaction costs in workplace Defined Contribution (DC) pensions. It standardises the calculation of the transaction costs incurred by these pension investments. -
Final Notice: Wingfield Financial Heritage Limited [pdf]
This final notice refers to breaches PRIN 11 and COND related to failing to be open and co-operative in the consumer credit sector. We imposed a refusal. -
Overall responsibility and the legal function: DP16/4 [pdf]
We are launching a discussion to clarify how and why the legal function is currently captured under the Senior Managers and Certification Regime (SM&CR) and to consider whether it should continue to be part of the regime. -
CP16/29: Markets in Financial Instruments Directive II implementation – Consultation Paper III [pdf]
We are consulting on our third set of implementation proposals for MiFID II and seeking views on our proposed changes to the FCA Handbook.