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How we are applying the principles of the SMR to the FCA [pdf]
We are applying the principles of the Senior Managers Regime to our own senior managers including members of our Board, Executive Committee and those carrying out Senior Management Functions. -
FOI4417 response [pdf]
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The FCA’s response to the European Commission Green Paper: Retail Financial Services [pdf]
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PS16/11: Complaints against the Regulators [pdf]
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PS16/11: Complaints against the Regulators
PS16/11: Complaints against the Regulators. Policy statements First published:. 31/03/2016. Last updated: 31/03/2016. PS16/11: Complaints against the Regulators. In this Policy Statement we report on the main issues arising from CP16/6 and publish -
PS15/22: Our expectations and case studies [pdf]
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Our response to the European Commission Green Paper: Retail Financial Services
Our response to the European Commission Green Paper: Retail Financial Services. Documents First published:. 31/03/2016. Last updated: 05/04/2016. Our response to the European Commission Green Paper: Retail Financial Services. The European -
FG16/3: Guidance on voluntary redress schemes under the Competition Act 1998 [pdf]
On 19 January 2016, we published a guidance consultation in relation to voluntary redress schemes under the Competition Act 1998. This follows amendments made by the Consumer Rights Act 2015, which gives the FCA concurrent powers to approve -
Commentary on the aggregate complaints data 2015 H1 [pdf]
Commentary on the aggregate sector wide firm complaints data for 2015 H1. Including opened, closed, upheld, speed of closure and redress. -
FG16/3: Guidance on voluntary redress schemes under the Competition Act 1998
On 19 January we consulted on our proposed guidance on voluntary redress schemes under the Competition Act 1998. We have now published our finalised guidance, which explains how we will exercise our powers to approve and enforce redress schemes