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CP25/4: Quarterly Consultation Paper No. 47
Once a quarter, we consult on proposed miscellaneous amendments to our Handbook. -
Delivering good outcomes for customers in vulnerable circumstances – good practice and areas for improvement
See examples of good practice and areas for improvement to help your firm support customers in vulnerable circumstances. -
Research: Findings: Firms' treatment of vulnerable customers [pdf]
Vulnerability review: Improving understanding of the outcomes for consumers in vulnerable circumstances when engaging with financial services firms -
Consumer support outcome: good practices and areas for improvement
Read the findings of our review into firms’ approaches to consumer support. -
Notice of Decision 2025: Paul Devlin t/a P Devlin Motors [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
Notice of Decision 2025: Paul Noon t/a Mortimers [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
Notice of Decision 2025: INMH Group Ltd [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
The FCA’s response to the Complaints Commissioner’s Report 202400410 [pdf]
The FCA’s response to the Complaints Commissioner’s Report 202400410. -
The FCA’s response to the Complaints Commissioner’s Report 202400477 [pdf]
The FCA’s response to the Complaints Commissioner’s Report 202400477. -
Notice of Decision 2025: Donald Kwesi Crankson Mortgage Solutions [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation.