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  1. FOI7952 response annex [pdf]

    FOI releases

    Published: 17/05/2021

    FOI7952 response annex

  2. CP21/14: Preventing claims management phoenixing by financial services firms [pdf]

    Consultation papers

    Published: 17/05/2021

    In this consultation paper we set out our proposals to address the practice we call ‘claims management phoenixing’ by individuals in financial services (FS) firms.

  3. FOI8087 response annex 1 [pdf]

    FOI releases

    Published: 17/05/2021

    FOI8087 response annex 1.

  4. FOI7989 response annex [pdf]

    FOI releases

    Published: 17/05/2021

    FOI7989 response annex

  5. FOI8076 response annex 2 [pdf]

    FOI releases

    Published: 17/05/2021

    FOI8076 response annex 2.

  6. FOI7872 response information provided [pdf]

    FOI releases

    Published: 17/05/2021

    FCA FOI7872 response information provided.

  7. Information on complaints received by the FCA under its Complaints Scheme - May 2021

    FOI releases

    Published: 17/05/2021

    Last modified: 25/10/2022

    The FCA answers questions related to complaints received by it under its Complaints Scheme.

  8. CP21/13: A new Consumer Duty [pdf]

    Consultation papers

    Published: 14/05/2021

    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards consumers

  9. CP21/13: A new Consumer Duty

    Consultation papers

    Published: 13/05/2021

    Last modified: 11/08/2023

    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

  10. FS21/9: Guidance for insolvency practitioners on how to approach regulated firms: Feedback on GC20/5 [pdf]

    Feedback statements

    Published: 12/05/2021

    This feedback statement sets out our response to the feedback received in GC20/5 and the changes made to the guidance as a result.
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