Publications
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Payment protection insurance Final Report [pdf]
This report reviews the impact of the 29 August 2019 deadline for new PPI complaints and the 2-year consumer communications campaign that preceded it. It closes our project work on the PPI issue and outlines how we will continue to ensure that firms -
Motor finance agreements and coronavirus: temporary guidance for firms
FCA temporary motor finance guidance applies to regulated firms that issue regulated motor finance agreements. -
Coronavirus (Covid-19) motor finance and high cost credit final instrument 2020 [pdf]
Coronavirus motor finance and high cost credit final instrument 2020 -
High-cost short-term credit and coronavirus: temporary guidance for firms
This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans. In addition, this guidance applies to firms that have acquired such loans. It applies to both current loans and loans entered -
Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: temporary guidance for firms
FCA temporary guidance applies to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements. -
FS20/4: Temporary financial relief for consumers impacted by coronavirus: feedback on draft guidance and rules (motor finance and high cost credit)
Measures to provide consumers in the motor finance and high cost credit sectors with temporary support in the light of coronavirus -
FOI 6711 Response [pdf]
FOI 6711 Response -
FOI 6813 Response [pdf]
FOI 6813 Response -
FOI 6854 Response [pdf]
FOI 6854 Response -
FOI6810 Response [pdf]
FOI6810 Response