Publications
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GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable. -
Final Notice 2019: Standard Life Assurance Limited [pdf]
This final notice (Standard Life Assurance Limited) refers to breaches of PRIN 3, PRIN 6 and COBS related to the unfair treatment of customers in the Life Insurance sector. The FCA imposed a financial penalty. -
Portfolio strategy letter wealth management and stockbroking supervision strategy [pdf]
This letter sets out FCA's view of the key risks of harm that Wealth Management and Stockbroking firms pose to their customers or the markets in which they operate. Firms should consider whether their firm presents these risks and consider their -
Infographic: Overdrafts will be simpler, fairer and easier to manage [pdf]
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Infographic: Price cap for the rent-to-own market [pdf]
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Alternatives to high-cost credit
This FCA report sets out actions and recommendations to improve the availability and awareness of alternatives to high-cost credit. -
Infographic: High-cost credit review timeline [pdf]
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Infographic: Helping customers in persistent debt [pdf]
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Infographic: Our consumer credit interventions have led to substantial benefits for consumers [pdf]
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Alternatives to High‑cost Credit Report [pdf]
In this paper, the FCA examines the market for alternatives to high‑cost credit by looking at consumer demand and the availability of credit and non‑credit alternatives.