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  1. Charles Randell's allowances and expenses: April 2018 - March 2019 [pdf]

    FOI releases

    Published: 25/04/2019

    Last modified: 19/02/2020

    Summary of allowances and expenses claimed by Charles Randell, Chairman, including hospitality given outside of the FCA.
  2. Consumer credit - Sales and advice video transcript [pdf]

    Documents

    Published: 25/04/2019

  3. Dear CEO Letter: Fair Treatment of With-Profits Customers [pdf]

    Dear CEO letters

    Published: 25/04/2019

    Dear CEO letter on the fair treatment of with-profits customers.
  4. TR19/3: Review of the fair treatment of with-profits customers

    Thematic reviews

    Published: 25/04/2019

    Last modified: 29/08/2025

    Review of areas with the highest potential for customer harm.
  5. Firm level complaints data 2018 H2 [xlsx]

    Data

    Published: 24/04/2019

    Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  6. Consumer credit - Product development and marketing transcript [pdf]

    Documents

    Published: 24/04/2019

  7. FS19/2: A duty of care and potential alternative approaches: summary of responses and next steps [pdf]

    Feedback statements

    Published: 23/04/2019

    We summarise responses received to DP18/5 and give an update on how we are taking forward our consideration of the many issues the discussion raised.
  8. Payment for Order Flow (PFOF) [pdf]

    Multi-firm reviews

    Published: 23/04/2019

  9. Final Notice 2019: Jack Boxall (JB Motors trading as) [pdf]

    Final notices

    Published: 23/04/2019

    This final notice refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority (PRIN 11) in the consumer credit sector. We imposed a cancellation.
  10. Final Notice 2019: Scott Hawkins (Home Supplies trading as) [pdf]

    Final notices

    Published: 23/04/2019

    This final notice refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority (PRIN 11) in the consumer credit sector. We imposed a cancellation.
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