Publications

Showing 1 to 11 of 84 search results for AI.

1. AI in financial services

   The FCA wants safe and responsible use of artificial intelligence (AI) in UK financial markets. Find out how we can support your idea or firm.

2. Outcomes monitoring: good practice and areas for improvement

   Good and poor practice

   Published: 27/07/2026

   Last modified: 27/07/2026

   Read the findings of our review into firms’ approaches to monitoring consumer outcomes. 

3. AI and the future of retail financial services (The Mills Review)

   Corporate documents

   Published: 06/07/2026

   Last modified: 06/07/2026

   The Mills Review sets out how AI could reshape retail financial services by 2030 and beyond, and makes priority recommendations to the FCA on how it could respond.

4. Mills Review Yonder Consulting Survey Results [pdf]

   External research

   Published: 06/07/2026

   External research commissioned to inform the Mills Review on how retail consumers understand, experience and engage with AI-enabled financial products and services.

5. The Mills Review: AI and the future of retail financial services [pdf]

   Corporate documents

   Published: 06/07/2026

   A review led by executive director Sheldon Mills into how AI could transform retail financial services by 2030 and beyond.

6. Areas of research interest

   Corporate documents

   Published: 17/06/2026

   Last modified: 18/06/2026

   The priority research questions shaping our work, and where we want to collaborate and build evidence with you.

7. Emerging Technology Horizon Scan 2026

   Corporate documents

   Published: 10/06/2026

   Last modified: 10/06/2026

   Our Technology Horizon Scan explores how emerging technologies could reshape financial services – and what that means for consumers, firms, and markets.

8. Emerging Technology Horizon Scan 2026 [pdf]

   Corporate documents

   Published: 10/06/2026

   An FCA Research Horizon Scanning publication exploring emerging technologies in financial services and their implications for our Strategic Pillars.

9. Sanctions systems and controls in our firms: our findings

   Good and poor practice

   Published: 28/05/2026

   Last modified: 28/05/2026

   UK sanctions have become more complex in recent years. This report reviews financial firms’ controls, highlighting good and poor practices and areas for improvement to support better compliance with sanctions rules.

10. MS26/2: Claims management services: market study terms of reference

    Market studies

    Published: 19/05/2026

    Last modified: 13/07/2026

    The FCA is conducting a market study into claims management services.

11. Credit rating agencies multi-firm review: Insights into surveillance, methodologies and internal controls

    Multi-firm reviews

    Published: 15/05/2026

    Last modified: 15/05/2026

    This multi-firm review is a continuation of the work we published under the first mult-firm review in November 2025.