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Dear CEO letters
Find our published Dear CEO letters. -
Dear CEO letter: British Steel Pension Scheme (BSPS) – third party information requests [pdf]
This letter sets out our expectations of firms under the BSPS redress scheme. -
Consumer Duty implementation plans
The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed -
Dear CEO letter: Our expectations of life insurers in relation to the cost of living [pdf]
The FCA sets out it's expectations of life insurers in relation to the rising cost of living. -
Dear CEO letter - Professional Indemnity Insurance for firms that advised on the British Steel Pension Scheme [pdf]
FCA writes to firms to highlight our announcement of the BSPS redress scheme and set out our expectations of insurers (and where relevant, intermediaries) in relation to the treatment of these policyholders. -
PS22/14: Consumer redress scheme for unsuitable advice to transfer out of the British Steel Pension Scheme
We set out final rules for a redress scheme for former members of the British Steel Pension Scheme (BSPS) who transferred out after being given unsuitable advice to do so. -
Financial promotions quarterly data 2022 Q3
We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 July 2022 to 30 September 2022. -
Dear CEO letter: Thematic findings on the effectiveness of governance in credit rating agencies [pdf]
Dear CEO letter: Thematic findings on the effectiveness of governance in credit rating agencies. -
Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
Dear CEO letter: Expectations on rising cost of living and insurance [pdf]
Dear CEO letter on the FCA's expectations of insurance firms with the rising cost of living -
Dear CEO letter: Buy Now Pay Later (BNPL) firms [pdf]
FCA letter to Buy Now Pay Later firms warning about misleading adverts.