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Dear CEO letters
Find our published Dear CEO letters. -
Dear CEO letter: FCA expectations of claims management companies when they act for customers [pdf]
On 4 June 2019 we published a letter about what we expect of claims -
Dear CEO Letter: FCA expectations of principal firms in the investment management sector [pdf]
Dear CEO letter on FCA expectations of principal firms in the investment management sector. -
Review of principal firms in the investment management sector
We have reviewed how asset managers calculate and disclose transaction costs and how effective overall cost disclosures are. -
Dear CEO Letter: Fair Treatment of With-Profits Customers [pdf]
Dear CEO letter on the fair treatment of with-profits customers. -
Payment for order flow multi-firm review findings
This final report on our recent supervisory work on conflicts of interest and payment for order flow (PFOF) follows the preliminary findings published in Market Watch 56 in September 2018. -
Dear CEO letter: Wholesale market broking firms [pdf]
We explain our view of the key harms that brokerage firms operating in wholesale financial markets pose to their clients and markets. -
Dear CEO letter: Firms’ Approvals of Financial Promotions the FCA’s Expectations [pdf]
Letter to CEOs of firms that engages in consumer credit activities. -
Dear CEO letter: FCA expectations of general insurance firms [pdf]
We expect firms to read this letter, our Thematic Review (TR19/2) and proposed guidance for insurance product manufacturers and distributors (GC19/2). -
Dear CEO letter: Managing the risks of Defined Benefits to Defined Contribution transfers [pdf]
We have completed our review of pension product providers and identified the key drivers of harm. We set out what we expect. -
TR19/1: Debt management sector thematic review
This report shares the key findings of our thematic review of the debt management sector.We committed in our 2017/18 Business Plan to assess how the market is operating and whether firms are meeting customer needs and our standards.